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Recruit Ref: L05440870
Posting Date: 2022-09-28
Reservations Executives (預訂服務專員)

Job Description

  • Manage reservations and supporting documents for travel services
  • Closely work with suppliers for trip preparation and resolve issue, via calls, emails and chats
  • Stay up to date on procedures, standard and general information
  • Maintain structure and documentation to support database and business growth
  • Take ownership of possible during and post travel complaints, provide appropriate solutions in professional manners
  • Participate in project and task as and when required
  • 管理旅行預訂和相關文件
  • 透過電話、電郵和聊天平台與供應商緊密合作準備行程並解決問題
  • 掌握最新工作程序、標準和一般信息
  • 管理資料記錄以支持數據庫和業務增長
  • 負責旅行相關投訴,提供專業適當的解決方案
  • 在需要時參與項目


  • Diploma Level or above in Hotel/ Tourism from a tertiary educational institution in Hong Kong, or equivalent;
  • At least 2 years of equivalent work experience in travel/ hospitality
  • Energetic, customer and team oriented
  • Well organized. Ability to multi-task and work under pressure
  • Proficiency in Microsoft Office applications
  • Proficiency in Mandarin and English (both written and verbal). Third language is a plus
  • 香港大專院校酒店/旅遊文憑或以上學歷,或同等學歷;
  • 最少 2 年的旅遊/款待業相關工作經驗
  • 主動熱誠、具良好團隊合作及客服態度
  • 良好組織能力。能在壓力下同時處理多項工作
  • 熟識 Microsoft Office 操作
  • 良好普通話和英語讀寫能力。具備第三語言優先考慮

Monthly Salary    Negotiable


  • 5 days work-week (shift duties required)
  • Medical insurance, discretionary performance bounces, travel perks
  • 15 days paid annual leave up, birthday leave, public holidays
  • 5天工作(需輪班)
  • 醫療保險、酌情績效獎金、旅遊獎賞
  • 15日年假、生日假期、銀行假期

Interested applicant can submit their resume, expected salary and their availability to

Travel & Tourism 
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
  • Bank Holiday
  • Birthday Leave
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
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