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Employer Ref: 客戶服務員
Recruit Ref: L055568120
Posting Date: 2022-11-28


Customer Service Team Leader

Job Description

  • Supervise a team to perform the operations to provide professional services in all services channels
  • Provide guidance and support to facilitate team members in service delivery
  • Deploy resources appropriately to meet service targets
  • Handle and resolve complaints and complex enquiries effectively
  • Make suggestion for any improvement in daily process
  • Maintain good customer relationship and ensure customer satisfaction
  • Undertake ad-hoc tasks as assigned by Area Manager or Shop Manager


Job Requirement

  • Higher diploma or above
  • 5 years' relevant working experience in customer service with minimum
  • 3 years in supervisory/team leader role
  • Open minded with strong interpersonal and and leadership skill
  • Detail-oriented with good organization and analytical skills
  • Proactive and able to work under pressure Less experience will be considered as Senior Customer Service Executive


We offer attractive compensation package plus career opportunities to the right candidates. Please send your detailed resume, with latest and expected salary to our Human Resources Department by clicking "Apply Now" or WhatsApp at 53673777. All data collected will be used for recruitment purpose only.

Medicine / Nursing 
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
QF Level 3 
Total Working Exp:
Hong Kong
  • Alternate Saturday
  • Birthday Gift
  • Birthday Leave
  • Commission
  • Dental Insurance
  • Labour / Statutory Holiday
  • Marriage Leave
  • Medical Insurance
  • On-the-job training
  • Paternity Leave
  • Performance Bonus
  • Promotion
  • Staff Discount
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Keywords: 客戶服務員,文員,接待員
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