Job Description

Principal Responsibilities

Provide after sales service to all hospitals units, research institutions and reference laboratories in the public and private sectors

Specific Duties

• Carry out instrument installation

• Carry out corrective and preventive maintenance in the field

• Carry out reagent application and related troubleshooting

• Carry out customer training for instruments operation, maintenance, and troubleshooting

• Provide telephone support to the customers

• Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes

Core Competencies

Adaptability

• Tries to understand changes

• Treats changes and new situations positively

• Adjusts behavior to deal with changes

Initiative

• Responds quickly & being proactive

• Implements new ideas or potential solutions without prompting

• Takes action that goes beyond job requirements in order to achieve objectives

Integrity

• Maintains, promotes social & ethical norms

• Adheres to codes of conduct & ethical principles

Innovation

• Generates innovative solutions in work situations

• Draws multiple sources for ideas and inspiration

• Tries different & novel ways to deal with work problems

Teamwork

• Shares important or relevant information with the team

• Listens to & fully involves others in team decisions & actions

• Establishes & maintains goods working relationship with others