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Recruit Ref: L05817922
Posting Date: 2024-02-21
ADP Pentagon Pets Ltd
Retail Operations Manager


  • Oversee and manage day-to-day retail operations, spending approximately 20% of your time stationed in-store to ensure smooth and efficient functioning
  • Lead and motivate store teams, providing guidance, training, and support to enhance performance
  • Assists in formulating and implementing store strategies and procedures to maximize sales, profitability and commercial performance of all retail stores
  • Generates and analyses sales figures, forecasts future sales and interpret trends to facilitate area operations planning
  • Maximizes productivity in stores through effective deployment of resources; controls costs within budgetary guidelines (overtime, stock and consumables) through efficient store operations
  • Collaborate with cross-functional teams, including visual merchandising, merchandising, and inventory management, to drive cohesive and impactful retail initiatives
  • Foster a customer-centric culture, ensuring exceptional service standards and building long-lasting relationships with customers
  • Monitor and manage inventory levels, implementing effective stock control measures to minimize stock discrepancies
  • Maintains awareness of market trends; understands changing customer attitudes and buying preferences and monitors the competition to ensure that sales opportunities are maximized


  • A minimum of 6 - 8 years of relevant experience with at least 3 years in a similar role in retail operations
  • Hands-on experience working in a store environment, understanding the challenges and dynamics of day-to-day operations
  • Extensive knowledge of retail operations, including store management, inventory control, visual merchandising, and customer service
  • Strong leadership skills with the ability to motivate and inspire teams to achieve targets
  • Results-oriented mindset with a proven track record of driving sales and achieving targets
  • Flexibility and adaptability to work in a fast-paced and ever-changing retail environment
  • Passion for pets and understanding of the needs and preferences of pet owner enthusiasts.
  • Candidates with less experience will be considered for the Assistant Operations Manager.


Wholesale & Retail 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
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