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Recruit Ref: L05290210
Posting Date: 2021-09-14
ALS Technichem (HK) Pty Limited
ALS Technichem (HK) Pty Limited

ALS Hong Kong has been operating as an independent testing service provider for 24 years. More than 120 staff use the latest technology to service the Food, Pharmaceutical, Traditional Chinese Medicine (pCm) and Environmental sectors. ALS can provide a wide range of high quality solutions to clients in Hong Kong and South East Asia. With state-of-the-art facilities (3,200m2), the latest technologies and expert technical staff, ALS delivers high quality and timely sampling, analytical, and consulting services to clients in South East Asia. Our staff consists of chemists, biologists, environmental scientists and support personnel. The diverse educational backgrounds and experience of our employees provide ALS the comprehensive skills required by a modern analytical laboratory. We take pride in our experience and professional dedication and are committed to providing the necessary resources to maintain and further develop our expertise to meet and exceed customer expectations.

Customer Services Coordinator/ Officer

About the Position

The position will be responsible for:

  • Coordinate project with clients and monitor schedules;
  • Arrange drivers daily working schedule;
  • Prepare quotation or tender document;
  • Handle customer enquiries independently;
  • Communicate with internal departments and provide client support in a timely and professional manner;
  • Prepare and review of monthly service reports for major clients and project;
  • Prepare and distribute of promotional materials.

About You

To be successful in this role you will have:  

Required Knowledge, Skills & Abilities:

  • Good knowledge in environment or food testing services;
  • Working experience in laboratory testing industry is an advantage;
  • Proficient English/Chinese verbal and written communication skills;
  • Good computer skill with knowledge of Excel, Word, Power point;
  • Responsible, matured, independent, well organized and good communication skills;
  • Able to work well in team and has problem solving capabilities.

Required Qualifications:

  • Diploma in Chemistry, Environmental, Food Science or other Science related subjects;
  • Min 3 years working experience in laboratory operation or related area.
  • Candidate with less working experience or fresh graduates will be considered as Customer Services Officer.


  • 12 days Annual Leave and 12 days Full Paid Sick Leave per annum
  • High overtime pay rate
  • Guarantee Year-end double pay
  • Medical insurance benefit
  • Long term career development
  • On-job training
  • Friendly working environment

Please select your prefer position and specify job reference number on your application letter. Application without this information will not be considered.

Customer Services Coordinator/ Officer - Environmental (Job Ref: CS-EN-09/21)

Customer Services Coordinator/ Officer - Food (Job Ref: CS-FD-09/21)

This is an excellent opportunity for a motivated and skilled person looking to develop their career in an international company.  Attractive remuneration and benefits are available dependent on performance.

Please address your cover letter and resume by clicking

For more information about ALS – W:

Quality, Industrial Testing & Inspection Service 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
Kwai Tsing District
  • Double Pay
  • Medical Insurance
  • On-the-job training
  • Overtime Pay
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