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Recruit Ref: L0535673
Posting Date: 2021-11-30
Amidas Hong Kong Limited
Amidas Hong Kong Limited

Amidas is a HK based information technology services and solutions provider. The team at Amidas consists of a group of experienced IT professionals including Project Managers, System and Network Consultants, Qualified Trainers and Engineers, with no less than 10 years of industry experience and impressive list of certifications and qualifications. Our main objective is to be the “Trusted Solutions Advisor” for our customers.

We are focused on identifying and developing promising talent at every level, employees are given opportunities for growth and development throughout the organization. Our culture is based on encouraging employees to find an effective work-life balance, cherishing personal initiative, treating individuals with respect and zero tolerance for gossip.

For details, please visit www.amidas.com.hk or visit our facebook https://www.facebook.com/2039324039635305/

Technical Support Engineer (Shift Required)

Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong.  We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis.  We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner.  You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

Your Job Duties:

  • Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels
  • Attend to service enquiries including technical support and fault report via inbound call or email
  • Liaise with internal and external parties for fault restoration
  • Perform schedule maintenance tasks base on customer’s requirements
  • Perform network and Infrastructure monitoring and forwarding alerts to customer
  • Assist in system documentation and preparation of reports
  • Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor

Skills & Experience:

The ideal candidate should possess the following skills and experience:

  • Diploma holder or above in computer related disciplines
  • Solid working experience in relevant IT infrastructure support or implementation experience
  • Knowledge in network, security, MS Window and VMware vSphere is a PLUS

The ideal people:

  • Good command of both written and spoken English and Chinese
  • Good communication and interpersonal skills
  • Self-motivated, mature and able to work independently
  • Shift duty is required (evening and night shift)

The MOST IMPORTANT is to Keep Learning and Team Work:

  • Keep Learning - The key to success is keep learning and learning from failure. We will provide on the job training and you will be assigned a “Buddy” to help you familiar with the company on the first year.
  • Team Work - Our “One Company, One Team” motto within the company promotes strong team morale which helps to bring about the optimal synergies among various skill set of the group.

Being a team member of Amidas, You can enjoy:

Competitive salary package with attractive Fringe Benefits, including:

  • Great Company Culture with friendly team members
  • Five-day work week with flexible working hours
  • Mobile and Transport allowances
  • BYOD Sponsorship
  • 10 - 20 Days Paid Leave
  • Wedding, maternity, paternity, birthday, study and exam leave
  • Comprehensive medical and dental insurance coverage
  • Attractive education and examination allowance
  • Professional training and career advancement opportunities
  • Regular company and team events that guarantee fun
  • Free snacks and drinks, and TGIF

Learn what Our Staff saying about working at Amidas, Check out here: Video


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
-- 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
-- (Monthly)
Location:
Sham Shui Po District / Lai Chi Kok
Benefits:
--
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