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Recruit Ref: L0498601
Posting Date: 2020-08-06
Asendia Hong Kong Limited
Asendia Hong Kong Limited

Asendia Hong Kong Limited was founded in 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international e-commerce and mail shopping providers, offering a diverse range of cross-border services for business and commerce. To cope with our strategic business growth, we open job opportunity for enthusiastic, motivated and high caliber individual to join our company.

You are welcome to visit our website for more information www.asendia.hk

Account Service Manager

Responsibilities:

  • Lead a small team to take care of key accounts, customers’ enquiries & requirements and sales support to deliver high service quality;
  • Develop account service plans and strategies, customer service management, daily operation direction and guidelines to continuously enhance overall service quality and operational efficiency;
  • Work with HQ and Regional offices to drive business initiative projects and manage deliverables;
  • Understand customers’ need and proactively provide solutions from customers’ perspective;
  • Drive and recommend continuous improvement initiatives to ensure the customers KPI are achieved;
  • Review and analyze operations data and performance to prepare weekly/ monthly management reports with recommendations;
  • Establish an effective and positive working relationship with and within the team, ensure the team is always updated with the market situations and plans regarding service delivery for customers;
  • Provide regular internal trainings and briefings to front-line staff and reinforce the operation processes and upgrade team performance;
  • Initiate and manage staff development plan, drive individual / team result with KPI development;
  • Coordinate with both customers and internal working parties to secure commitment on resources and activities plan;
  • Strengthen Partnership with Sales team;
  • Work base in Hong Kong.

Requirements:

  • Degree holder in Business Administration, Commerce or related disciplines;
  • 5 years or above experience in B2B customer service and logistic industry, preferably in e-commence;
  • Strong problem solving, leadership and management skills;
  • Good interpersonal, communication skills and planning skills;
  • Energetic, well-organized, responsible and self-initiative person with strong analytical, interpersonal communicate skills;
  • Good knowledge in Microsoft Office including word, excel, power point;
  • Proficiency in both spoken and written English and Chinese, proficiency in Mandarin;
  • Occasional travel is required.

We offer competitive remuneration package and fringe benefits to the right candidate. Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking recruitment.hk@asendia.com.

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality.  Applicants not hearing from us within 2 months may consider their applications unsuccessful.  All personal data supplied will be destroyed after completion of the recruitment process.


Summary
Industry:
Others 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Bachelor 
Total Working Exp:
5 
Salary(HKD):
--
Location:
Tsuen Wan District
Benefits:
  • Double Pay
  • Five-Day Work
  • Medical Insurance
  • Performance Bonus
This job is already expired. Here to continue job search.
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