Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

• Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure the lounge is in perfect condition of tidiness, cleanliness and maintenance prior to arrival of guest
• Ensure seamless and smooth in-lounge check in and security, immigration and custom clearance process as well as other logistic arrangements
• Collaborate with stakeholders such as Airport Authority, airlines, service partners and lounge service team to ensure a consistent and elegant guest journey from the moment of guest arrival until the moment of guest departure 
• Provide a warm and personal welcome to guests on their arrival
• Provide feedback to supervisors on the performance of the service partners 
• Assist in providing professional and high-quality lounge services as and when needed
• Perform any ad hoc assignments as required

Requirements:

• Bachelor's Degree holder with 4 years’ relevant work experience with 2 years in supervisory level; associate degree, or secondary level education with at least 5 years' relevant work experience will also be considered. Candidate with less experience will be considered as Lounge Operation Officer
• Work experience in luxury hotels or airlines or airport will be preferred 
• A good team player with good interpersonal, problem solving and organizational skills ​
• Detailed-oriented, Independent and able to work under pressure ​
• Familiar with MS Office applications ​
• Proficiency in spoken and written Chinese, English and Putonghua
• Shift duty is required 

Interested parties please click "Apply" or email your full resume stating the present & expected salaries to HR Department via hr@asiaworld-expo.com
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.