Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

• Support IT operations for Hong Kong International Aviation Academy, with duties performed at Hong Kong International Airport Area.

• Provide front-line user support via helpdesk hotline, and on-site assistance, responding to queries and incidents related to hardware, software, accounts, and basic networking.

• Troubleshoot and resolve technical issues with computers, printers, AV equipment, mobile devices.

• Conduct user training and maintain up-to-date end-user documentation.

• Maintain accurate records of support cases, user inquiries, and asset allocation.

• Participate in IT operational projects, including systems upgrades, process improvements, and routine audits.

• Monitor system performance, network connectivity, and security alerts.

• Assist in implementing cybersecurity measures and enforcing company IT policies.

Requirements:

• Degree or above in Computer Science, IT, or a related field.

• At least 3 years of hands-on experience in user IT support, helpdesk operations.

• Hands-on experience with endpoint management, ticketing systems, and IT asset management preferred.

• Good working knowledge of Windows, Office 365, Active Directory, network basics, and AV equipment support.

• Knowledge of Microsoft Exchange and Cisco Secure Email Gateway is a plus.

• Strong problem-solving skills, attention to detail, and ability to work collaboratively and flexibly.

• Good command of written and spoken English and Chinese

• Candidate with less experience will be considered as IT Officer

Interested parties please click "Apply" or email your full resume stating the present & expected salaries to HR Department via hr@asiaworld-expo.com
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.