Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

• Provide unique and unforgettable in-lounge services for the guest during their stay 
• Build strong relationships with guests and develop a VIP recognition culture. Delivering customized experiences by knowing the guests and individualizing them  
• Act as the primary point of contact for guest requests and maintain an authentic, polished and attentive presence during the stay of the guest in the lounge 
• Provide professional and high-quality catering services to the guests
• Handle and resolve guest complaints and report to supervisor when required
• Assist in managing catering related inventories 
• Assist in check-in arrangements, immigration and customs clearance process as and when required 
• Perform any ad hoc assignments as required

Requirements:

• Diploma in Catering and Hotel Management or related field
• Minimum 4 years of work-related experience with 2 years at supervisory level. Experience at luxury hotels or airline first/business class VIP lounges or airlines cabin-related duties will be an advantage. Candidate with less experience will be considered as Lounge Services Officer 
• A good team player with strong interpersonal skills and customer oriented 
• Independent, able to work under pressure and passionate to provide high quality hospitality services 
• Familiar with MS Office applications ​
• Proficiency in spoken and written Chinese, English and Putonghua
• Shift duty is required

Interested parties please click "Apply" or email your full resume stating the present & expected salaries to HR Department via hr@asiaworld-expo.com
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.