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Recruit Ref: L051620395
Posting Date: 2021-10-22
Atos Information Technology HK Limited
Atos Information Technology HK Limited

About Atos:

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Technical Support Specialist – Trade Floor Support

Description :

PRINCIPAL DUTIES AND RESPONSIBILITES

  • Provide on-site technical support for desktop PCs – both software and hardware
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Proactively inform management of trends, significant problems and expected delays.
  • Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
  • Test applications as required by the business before rollout
  • Documentation of products and processes

Qualifications :

LANGUAGE

  • English: Advanced Level - strong verbal, written, listening communication experience

EXPERIENCE

  • 2 to 5 years of IT support experience
  • Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
  • Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Solid understanding of Intel based PC hardware/peripherals
  • Basic understanding of network and server side infrastructure
  • Project execution exposure
  • Experience in trading floor and market data applications support is a bonus

SKILLS

  • Ability to make sound decisions following approved procedures in a fast paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision

Working Shift Hours:

  • Monday to Friday, 8 working Hours/day shift between 06:30 to 19:00 based on shift roster defined by team manager
  • Occasional non-office hours (night & weekend) over time work requires
  • Holiday & extreme weather onsite coverage requires (Team rotation)
  • We offer attractive remuneration and fringe benefits to the right candidate.

Interested candidates, please click recruit.hongkong@atos.net.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
-- 
Minimum QF Level attained:
-- 
Total Working Exp:
2-5 
Salary(HKD):
--
Benefits:
--
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