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Recruit Ref: L060268111
Posting Date: 2026-02-04
AUTO POWER MOTORS LIMITED
AUTO POWER MOTORS LIMITED

Kam Lung Motor Group (KLM) (www.kamlung.com) (www.facebook.com/KamLungMotorGroup) is a luxury automotive group established and based in Hong Kong, with business developed throughout the “Greater Bay Area” of Guangdong, Hong Kong and Macau since 1983. KLM is now an official strategic dealer of Volkswagen Group, carrying Audi, Bentley, Ducati, Lamborghini, Porsche, Volkswagen etc.

Brand portfolio also includes Aston Martin, Mercedes Benz, Kia and so forth, with over 20 dealership 4S centers. Vehicle sales reached 25,000 units annually, aftersales serviced more than 260,000 vehicles. With 2,300 employees and a customer base over 65,000, Kam Lung Motor Group has been an influential automotive dealer group in South China.

The dealership in Hong Kong includes Audi, Bentley (Hong Kong and Macau), Kia, Volkswagen (Hong Kong and Macau) and Zeekr (Hong Kong and Macau).
Customer Digital Experience Specialist

Responsibilities: 

  • Interact with customers and address their needs on digital platform in a professional manner
  • Introduce brands and products to customers as well as provide high quality customer services
  • Review and identify customer journey and formulate strategy to uplift customer experience
  • Develop FAQ, product sales talk and sales tools to drive sales conversions and meet the KPIs defined by the company
  • Conduct market research on latest trend of e-Commerce platforms and provide recommendations
  • Work closely with internal teams including CRM, Marketing, Sales and Aftersales
  • Perform other ad hoc duties as assigned

Together with integrity and passion, our ideal staff should meet the following requirements:

  • Diploma holder or above in Business / Hospitality related disciplines
  • At least 1 years of working experience, preferably in the service industry; fresh graduation is also welcomed if suitable
  • Professional negotiation skills, problem solving and complaint handling skills
  • Passionate in automotive industry with appetite to drive innovative ideas and changes in matrix environment
  • Customer oriented, cheerful, self-motivated and outgoing personality
  • Excellent communication and interpersonal skills, independent and able to work under pressure
  • Good command of spoken and written English, Mandarin and Cantonese
  • Proficient in MS Office and Chinese word processing

Working Location: Tai Koo / Wan Chai / Kowloon Bay / Yuen Long

Summary
Industry:
Motor Vehicles 
Job Category / Function:
Sales (General Sales)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
1 
Salary(HKD):
--
Location:
Eastern District / Tai KooKwun Tong District / Kowloon Bay
Wanchai District / Wan ChaiYuen Long District / Yuen Long
Benefits:
  • Medical Insurance
  • On-the-job training
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