Cinderella Media Group
Recruit Ref: L04691764
Posting Date: 2019-10-22
BroadLearning Education (Asia) Limited
BroadLearning Education (Asia) Limited

BroadLearning Education (Asia) Limited is recognized as one of the most promising education technology solution providers in Asia, with business focus on IT in education, administration and management. Since our establishment in 2001, we have developed a wide spectrum of web-based systems and mobile apps, for iOS / Android and HTML5. Our education Apps, in particular, has become our flagship product. To continue to shape the future of education and across different sectors, we are now gathering TALENTED and PASSIONATE programmers.

Everyone matters here. We pride ourselves on having outstanding colleagues and working with meanings and creating values. For more information, please visit

An accessible workplace location: Millennium City 5, APM (Kwun Tong MTR)

Customer Services Officer

Job Description
Why BroadLearning?

  • We manage and delegate internal colleagues support in one place
  • You can enjoy best practices
  • We put customers at the heart of the company
  • You are not alone but supported by strong teams with the necessary technical & IT skills, and the diligent sales account managers
  • A company for you to develop your career in the field you’d like to pursue

Job Description:

  • Provide first line helpdesk support and advice to customer
  • Handle and follow up customer requests and enquiries in a professional manner
  • Liaise with internal technical staff for updating progress / feedbacks to the customers
  • Assist in providing regular CS reports to the supervisors
  • Coordinate with internal and external parties to maintain smooth operation


  • Degree holder
  • Minimum 2 years of relevant working experience
  • Competent in Cantonese and English, with Putonghua proficiency a plus
  • Knowledge in IT a definite advantage
  • Cheerful, engaging, curious and confident
  • Immediately available preferred

What we offer:

Being a Family-Friendly Employer, BroadLearning offers you competitive remuneration package and attractive fringe benefits, including but not limited to Medical Allowance Plans, Well-being Bonus, Personal Hours, Special leaves for Birthday, Parent Care, Marriage, Paternity and Volunteer Work, etc. You will enjoy our work atmosphere with casual dress code, free fruits and snack bar.

Interested candidates please send your full resume, your availability, your last/current and expected salaries to Personal information collected will be used for recruitment purposes only.

Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Total Working Exp:
Kwun Tong District / Kwun Tong
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