Task Responsibilities:

• Arrange and confirm travel bookings for internal travelers and external guests including flight, hotel, ground transportation, train

• Provide travel offers and assist with travel arrangements to ensure cost efficiency

• Manage queries and amend travel change requests

• Communicate by phone and email with internal stakeholders and external suppliers

• Perform daily crew member flight, ground transportation and hotel reservations

• Handle ad-hoc issues related to reservations and crew complaints

• Audit hotel and ground transportation invoices

• Complete monthly credit card statements reconciliation

• Cover all worldwide ad-hoc requests during other Travel Offices closing times

• Other duties as assigned by Management

Essential Requirements For The Position:

• Work experience in a Travel Agency, Travel Management Company, Airline or Hospitality Industry

• Relating openly and comfortably with diverse groups of people and cultures

• Anticipating and balancing the needs of multiple stakeholders

• Feeling comfortable to work in a team as well as autonomously

• Have very good communication skills

• Demonstrated ability to work independently and to take initiatives

• Be able to identify problems and propose solutions

• Fluency in written and spoken English, other languages (Spanish, Portuguese, French or German) are a distinct advantage

• Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)

• Amadeus GDS experience will be considered as a definite advantage