Major Duties & Accountabilities:

Commercial Strategy & Revenue Growth

• Own the commercial and strategic direction of assigned accounts, developing account plans that align customer objectives with the Company's growth and profitability targets.

• Proactively identify and pursue opportunities to grow revenue and margin — expanding scope of services, cross-selling and up-selling solutions, and winning incremental volume across the customer's network.

• Lead the pricing and proposal process for RFQs, RFPs, and contract renewals, partnering with Pricing, Operations, and Finance to build competitive and profitable commercial offers.

• Track competitor activity, market rates, and industry trends to inform account strategy and surface new business opportunities within existing and adjacent accounts.

Cost Efficiency & Margin Management

• Identify, evaluate, and implement cost-saving initiatives and best practices across the supply chain — routing and mode optimisation, consolidation, vendor and carrier negotiation, and process efficiency — to protect and improve margin for both the Company and the customer.

• Monitor account profitability and P&L performance, diagnosing underperforming accounts and leading corrective action, including rate and service-term renegotiation where required.

• Champion a continuous-improvement culture, benchmarking service delivery and cost structures against best practice and industry standards.

Customer & Stakeholder Management

• Serve as the dedicated commercial point of contact for customers, building and maintaining senior-level, trust-based relationships and positioning the Company as a strategic partner rather than a transactional vendor.

• Conduct regular business reviews (QBRs) with customers and internal stakeholders, translating performance data and market insight into actionable growth and savings plans.

• Direct cross-functional teams — operations, documentation, Key Account Logistics (KAL), and origin offices — to ensure SOPs are followed, service levels are met, and areas of concern are addressed proactively.

• Prepare and present account plans, forecasts, and commercial performance reviews to senior management.

• Negotiate contracts, rate agreements, and service level agreements in line with the Company's commercial policy and risk appetite.

Required Qualifications:

Experience & Education

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related discipline.

• 5–7+ years of commercial, account management, or business development experience within logistics, freight forwarding, supply chain, or a related industry, including a demonstrated track record of growing account revenue and margin and delivering measurable cost-saving initiatives.

Skills & Competencies

• Strong commercial acumen, with the ability to read, interpret, and act on account P&L and profitability data.

• Excellent negotiation, presentation, and stakeholder-management skills, including experience engaging senior and C-level customer contacts.

• Strategic mindset paired with a hands-on, practical understanding of supply chain and logistics operations.

• Strong analytical and systems skills, including advanced Excel; experience with CRM or BI tools is an asset.

• Strong command of written and spoken English; fluency in Mandarin and/or Cantonese is an asset.

Personal Attributes

• Mature, enthusiastic, and solution-oriented, with a positive, confident approach to problem-solving.

• Strong communicator with a global mindset and respect for diverse cultures, able to embrace and adapt to change with a positive attitude.

• Self-motivated and results-driven, with a passion for driving commercial value, strong customer instincts, and a willingness to travel within the region and internationally as needed.

Benefits:

• 5-days work week, public holiday

• Monday to Friday, 9am to 5:30pm

• Double pay and discretionary bonus

• Medical & Dental Insurance

• Friendly and stable working environment

• Convenient working location, 2 mins to MTR station

• Career development and growth opportunities