Benefits 

• 20 days annual leave

• Double Pay

• Flexible working arrangements (work from home in certain days on the week if applicable)

• Medical & Life insurance

• Dental Allowance

• Employee Caring Program

• Learning & Development Sponsorship

• Marriage leave, Maternity, Paternity leave and other employee benefits

Job Responsibilities

• Answer inbound calls and make outbound calls.

• Resolve, manage and escalate problems logged with the Helpdesk system.

• Deal with internal contacts, external vendors/contractors and customers effectively.

• Establish and maintain good working relationships with our business representatives.

• Ensure all relevant data is obtained on each call through appropriate questioning, quickly securing, understanding of issues and accurate recording.

• Handle after-call activities.

• Liaise with technicians and contractors in order to prioritise calls.

• Perform ad-hoc duties as assigned by the company based on business needs.

Requirements

• Minimum of 1-2 years’ experience in customer service role.

• Bachelor's degree in any discipline is preferred.

• With working experience in a similar commercial sector is preferable.

• Team player & strong interpersonal skill.

• Good time management, planning and organising ability.

• Adaptable to fast-paced environment.

• Good command of written and spoken English & Chinese (Cantonese).

Hours of Work

• Roster based, 4 days On and 2 days Off.

• Shift Duties, 08:00-22:00, 9 hours a day, may need to work in Mon to Sun.

• When working in public holidays alternate leave will be arranged.

Interested parties please send application together with full resume and expected basic salary & annual package.

Personal data collected will be used for recruitment purposes only.