The role:

• Act as the primary coordination point of Real Time Systems / Fare Collection System with internal departments, the Government and vendors

• Collect, consolidate, and document business requirements and communicate them clearly to vendors

• Coordinate technical prerequisites internally, including network/connectivity for on‑bus devices and data interfaces with existing backend systems and on-bus equipment

• Review vendor documents (e.g. requirement specifications, functional design, etc.) for completeness and alignment with business needs, raising clarification questions where needed

• Coordinate and schedule project meetings, workshops, and review sessions; prepare action item lists, and follow-ups

• Support UAT, define acceptance criteria, organize test runs, record defects, and follow up with vendors

• Support pilot and rollout planning from a coordination perspective, communication internally with different stakeholders

• Support the transition to business‑as‑usual by documenting processes, known issues, and enhancement requests, and helping define basic KPIs

• Monitor project status against timeline and milestones, prepare regular status updates and highlighting risks and issues

• Define and track basic post-go-live issues and enhancement requests, facilitating smooth handover from project mode to BAU support

• Support basic data quality checks (e.g. spot checks of ETA accuracy, route configuration correctness) by coordinating with operations teams and reporting findings to the vendor and IT

Skills and attributes:

• Degree in Information Technology, Computer Science, Information Systems or related disciplines

• Minimum 5 years of experience in IT project coordination, business analysis, or system implementation support, preferably involving third‑party/vendor solutions

• Good understanding of general IT concepts, systems integration, APIs/web services, basic networking, data flows, and information security (especially for payment data)

• Good analytical and problem-solving mindset, focusing on clarifying issues and facilitating solutions

• Ability to understand and interpret functional specifications, interface descriptions, file formats, and reporting requirements

• Ability to translate operational comments from front-line staff into structured feedback and requirements for the vendor and technical team

• Ability to prepare concise summaries, meeting notes, and status reports

• Strong written and verbal communication skills

• Comfortable working with both technical and non-technical staff and external vendors

• Organized, detail-oriented, and able to track multiple issues, deadlines, and follow-ups simultaneously

• Understanding of bus operations (e.g. fare structures, routes, control centre activities) is preferred

Applications, with detailed qualifications, employment history, salary expectations and contact information, should be sent for the attention of Assistant Talent Resourcing Manager, Citybus Limited, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to careers@citybus.com.hk.

Who are we?

Citybus is a market leading operator of public transport services operating over 1500 buses and employing over 5000 colleagues across our organization to serve over 1 million customers in the city. We are following our core value of “putting our people first”, we know that strong teams and high levels of employee engagement deliver a high-performance culture and a business that will deliver results. Therefore, we invest in our people and technology to provide an extraordinary journey to our customers where we put safety in the first place in the business. Having secured two new ten-year operating franchises to provide public bus services across Hong Kong and won the bid to operate new routes in the New Territories, this is an exciting time to join us as we head into a new chapter of our business.

Citybus is an inclusive employer, our team represents a diverse group of performance driven members with experience across various industries. Our goal is to transform traditional bus services with a strategic focus on driving the transition to zero-emission vehicles in an effort to support our sustainability objectives.