Key Responsibilities:

• Manage and lead a team of IT professionals responsible for infrastructure services.
• Develop and implement service delivery strategies that align with organizational goals.
• Ensure that all infrastructure services are delivered in accordance with SLAs and best practices.
• Monitor service performance and prepare reports for management.
• Coordinate with other IT departments to ensure seamless service integration.
• Identify areas for improvement in service delivery processes and implement solutions.
• Maintain relationships with vendors and service providers.
• Oversee incident management and ensure timely resolution of issues.
• Conduct regular reviews of service delivery and implement improvements as necessary.
• Ensure compliance with relevant policies, standards, and regulations.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Relevant certifications (e.g., ITIL, PMP, or similar) are a plus.
• 5+ years of experience in IT service delivery or infrastructure management.
• Proven experience in managing teams and delivering IT infrastructure services.
• Strong understanding of IT infrastructure components (Cloud, servers, networks, storage, etc.).
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team-oriented environment.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to

applyjob@clts.com

For more job opportunity, please visit our website: www.clts.com

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