Job Responsibilities:

• Infrastructure Management: Provide comprehensive support for network, server, and infrastructure systems, including installation, configuration, monitoring, maintenance, and troubleshooting.
• Email Systems Administration: Manage and support departmental email services, including on-premise mail servers.
• System Upgrades & Integration: Collaborate with internal teams, outsourced contractors, and DPO counterparts to upgrade on-premise Lotus Domino mail servers and the centralized email archive system.
• Project Lifecycle Management: Lead and participate in various IT projects across all stages, including requirement gathering, system analysis and design (SA&D), procurement, data migration, user acceptance testing (UAT), system rollout, documentation, and ongoing maintenance.
• Vendor & Quality Management: Monitor project progress and perform quality assurance on the work of outsourced contractors.
• Performance Tuning: Proactively monitor and fine-tune the performance of applications, networks, and servers to ensure optimal efficiency.
• User Support: Provide technical and operational support to users for IT facilities, including PCs and mobile phones.
• Procurement & Evaluation: Prepare technical specifications and evaluate IT products (hardware, software, devices) during the procurement process.
• System Security & Maintenance: Develop and maintain housekeeping jobs for security control, system monitoring, health checks, and system/data backup.
• Helpdesk Services: Work with ICT teammates to provide reliable helpdesk support services to users.
• Availability: Be prepared to work under pressure, provide on-call technical support, and work overtime when required.

Requirements:

• Higher Diploma / Degree in Computer Science or related IT subjects
• At least four (4) years of post-qualification information technology experience, with a minimum of two (2) years in a related area.
• Proven experience in system design, implementation, integration, upgrade, and/or migration.
• Hands-on experience in supporting enterprise network and infrastructure systems, such as:

1. Email systems
2. File servers
3. Endpoint Detection and Response (EDR)
4. Mobile Device Management (MDM)
5. Active Directory and authentication systems
6. System monitoring tools

• Experience with enterprise IT management and monitoring tools (e.g., server/network monitoring, helpdesk/service desk platforms, identity and access management).
• Experience with mobile device operating systems (iOS, Android, HarmonyOS).
• Strong understanding of IT security principles, including secure system and network design.
• Familiarity with IT security controls, backup procedures, housekeeping jobs, and operational controls for enterprise systems.
• Experience in administration and monitoring of outsourced projects.
• Excellent analytical and problem-solving skills, with the ability to work independently and collaboratively with users and contractors.
• Good written and spoken Chinese and English.
• Preferred Qualifications (not a must item):

1. Working experience in Centrally Managed Messaging Platform (CMMP) / Government Communication Network (GCN) / Government Cloud environments (e.g., GCIS)

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to applyjob@clts.com

For more job opportunity, please visit our website: www.clts.com

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