Recruit Ref: L059205634
Posting Date: 2024-11-01
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
IT Helpdesk Agent (Taikoo, over $20K)

Job Highlights

  • Less experience will be also considered
  • 5 working days
  • no shift duty required

Job Duties:

  • Provide general office IT support on daily operations;
  • Handle user inquiries, technical troubleshooting and support;
  • Provide daily routine servers and backup Job checking;
  • Providing support to Windows/Linux servers and VMware infrastructure;
  • Serve as the first point of contact for customers seeking technical assistance over the phone, messaging system or email;
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions;
  • Provide accurate information on IT products or services;
  • Record events and problems and their resolution in logs;
  • Follow-up and update customer status and information;
  • Pass on any feedback or suggestions by customers to the appropriate internal team;
  • Prepare & update helpdesk documents;
  • Support end users for solving issues in their server operating systems (OS), hardware, applications.

Job Requirement:

  • F.5 or above
  • At least 1- 3 years' experience in helpdesk support (Less experience will be also considered)
  • I.T Certificates holder will be definitely an advantage
  • Good command of both written and spoken English and Chinese

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to kmpost@clts.com

For more job opportunity, please visit our website: www.clts.com

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Systems / Technical Support)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
-- 
Total Working Exp:
1-5 
Salary(HKD):
$20,000 - $24,000 (Monthly)
Location:
Eastern District / Tai Koo
Benefits:
  • Five-Day Work
  • Medical Insurance
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