Recruit Ref: L060080437
Posting Date: 2025-10-10
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
IT ServiceDesk Agent (Kowloon Bay, shift duty is required)

Job Duties:

  • Acting as the frontline IT contact for end users
  • Daily operational control and management of the Incident/Request Process and services fulfillment
  • Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs.
  • Ensure prompt response and communication to users

Job Requirement:

  • F.5 or above
  • At least 1 year of work experience in services desk or technical support to handle IT incidents and queries from end-users
  • Good knowledge of MS Office 365 products
  • Full awareness of the IT incidents management workflow and delivery of service desk services
  • Knowledge of tier 1 to 2 IT support in the services desk environment
  • Proficient in English & Chinese

 

If interested in the above post, please send full resume with academic background, work history, current and expected salary via kmpost@clts.com

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information collected is strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Hardware)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
-- 
Total Working Exp:
1-3 
Salary(HKD):
$18,000 - $22,000 (Monthly)
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • Medical Insurance
Recruit.com.hk is an online employment portal for jobs recruitment in Hong Kong. Users can learn about the latest jobs openings in information technology such as application developer, business analyst, hardware designer and product manager jobs. Job-hunters can apply for jobs in insurance, recruitment, bills processing and journalism by uploading resumes online. Members will be notified of jobs through the job alert.
Keywords: CLTS
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