Job Description:

• Perform as a Business Analyst role to lead business-facing requirements gathering, support the business process review (BPR), validate the operational feasibility of the proposed to-be processes and use cases, and convert business needs into functional tender requirements;
• Support and monitor the contractor's BPR activities;
• Review and validate as-is process maps, pain points, bottlenecks, manual processes, data silos and operational inefficiencies identified by the contractor, ensuring that they accurately reflect frontline and management needs;
• Review and refine to-be processes and use cases;
• Perform tasks as assigned by supervisor.

Requirement Details:

• Higher Diploma or above in Computer Science or related subjects
• At least 8 years' experience in IT industry
• Proficient in business analysis, business process review, process re-engineering, requirements management, user engagement, service transformation or IT-enabled business change;
• Proven experience in eliciting and documenting business requirements through multi-stakeholder interviews, workshops, workflow walk throughs, document review, observation, surveys or other structured methods;
• Experience in preparing as-is and to-be process maps, use cases, user stories, functional requirements, acceptance criteria, process option evaluation, stakeholder matrices, training needs analysis and change management materials

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to kmpost@clts.com

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