Recruit Ref: L0600801549
Posting Date: 2026-04-14
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
System Engineer (IT Service Delivery)

Job Responsibilities:

  • Support project on technical side.
  • Provide technical support to newly deployed on-premises ITSM platform as on-going BAU activities.
  • Modify ITSM workflow and create new workflow, service request, etc. for the new on-premises ITSM platform upon requests.
  • Manage and deliver ITSM and IT Operations projects assigned.
  • Maintain quality service by establishing and enforcing organizational standards.
  • Coordinate with various teams, including but not limited to, application, infrastructure, operations, and vendors, in IT services delivery.
  • Evaluate the latest technologies and provide recommendations on ITSM tools adoption and process improvement (e.g., AI Ops).
  • Support various audits such as internal audit, external audits, ISO 27001, etc.
  • Work with the team for problem analysis, compilation of management & statistical reports/dashboards for management meetings and review.

 

Requirements:

  • Higher Diploma in Information Technology, Computer Science or equivalent
  • Holder of ITIL Certificate is a must
  • 7+ years’ experience in ITSM process & governance
  • Knowledge in ITIL control & governance in Change Management, Problem Management, Incident Management, etc.
  • Sound knowledge and experience of auto-update CMDB.
  • Solid experience in IT Service Management knowledge and managing IT operations.
  • Sound skills of managing and tracking problem tickets, incident tickets, etc.
  • Self-initiative and work with passion, a can-do attitude with strong ownership.
  • Able to work independently and under pressure to meet defined schedule/deadline & KPIs.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to applyjob@clts.com

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Network & System)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
7 or above 
Salary(HKD):
-- (Monthly)
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • 5-Day Work
  • Medical Insurance
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