Recruit Ref: L059205630
Posting Date: 2024-11-01
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
Voice System Engineer (Airport, Multiple vacancies)

Job Duties:

  • Configure and maintain NICE NRX and NTR systems for optimal performance.
  • Oversee Cisco IPT CUCM and UCCX systems, ensuring reliable operation for approximately 300 agents.
  • Monitor and manage AudioCodes SBC systems and OVOC monitoring tools.
  • Provide on-site and remote support for all voice systems, including during typhoon and bad weather conditions. Conduct monthly health checks on PABX systems, telephone sets, and fax machines.
  • Respond to daily work orders for user management and system feature changes.
  • Implement monthly patching for Windows updates on UCCX, NICE, and Dashboard servers to comply with security policies.
  • Handle user profile recertification processes bi-annually, coordinating with client for active user lists.
  • Conduct system performance testing and participate in incident drills, documenting results and improvements.
  • Maintain comprehensive documentation of system configurations, updates, and support activiteis 

Job Requirement:

  • Diploma in Information Technology, Computer Science, or related field.
  • Minimum of 3 years solid experience in Voice systems administration and support
  • Experience in managing NICE systems and Cisco voice technologies.
  • Strong understanding of telecommunication infrastructure and call center operations.
  • Familiarity with AudioCodes SBC and monitoring tools.
  • Strong communication skills, both written and verbal.
  • Preferred Skills: Certifications in Cisco (CCNA, CCNP) and NICE systems.
  • Experience with system performance testing and incident management.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to ita@clts.com

For more job opportunity, please visit our website: www.clts.com

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Application - Software)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
2-6 
Salary(HKD):
--
Location:
Outlying Islands / Chek Lap Kok
Benefits:
  • Five-Day Work
  • Medical Insurance
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Keywords: CLTS
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