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Recruit Ref: L05257498
Posting Date: 2021-09-15
CL Technical Services Ltd
CL Technical Services Ltd

CL Technical Services Limited was established in 1994 and started providing recruitment and secondment services to our clients since 1998. We provide 1-stop recruitment & secondment services to many major corporations of diversified business natures. We engaged of sourcing IT Professionals to fulfil different business needs of our clients. Helping to pick the best candidates for the job. We aim to assist our clients to develop strategies and policies that enlarge the recruitment channels which enabling them to increase their service capabilities and focus on developing the core business.

IT Helpdesk Engineer ($20-25K)

Job Responsibilities:

  • Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Respond to email messages for customers seeking help
  • Open service ticket, set priority and assign tasks to support engineer
  • Ask questions to determine nature of problem and walk customer through problem-solving process
  • Responds to isolates problem, and determines and implements solution
  • Monitor ticket status and engineer support
  • Follow up with customers to ensure issue has been resolved.
  • Support End-User Services Hotline support and answer user enquires on in-house IT service
  • Handle the user enquire and service renewal on PC and Mobile device service
  • Provide First-level Microsoft office, O365, business productivity tools consulting and support
  • Provide First-level daily support on both network, desktop hardware & software problem
  • Problem management with service partner
  • Installation of new Printer, PC hardware and software
  • Re-configuration of PC HW, printer and SW due to office relocation
  • Provide VPN client, mobile device and network access support
  • Provide support on Windows 10 upgrade and software program deployment
  • Provide DR and BCP support and IT product evaluation

 

Job Requirements:

  • Higher Diploma or above in IT subject
  • 2 - 3 years of relevant support experience
  • Good Problem Diagnosis skill
  • Good technical skill in PC desktop aspects
  • Self-motivation to solve problem independently
  • Prefer good soft skill and good communication in English

 

If interested in the above post, please send full resume with academic background, work history, current and expected salary via vacancy@clts.com

For more job opportunity, please visit our website: www.clts.com

 

The personal information collected is strictly for recruitment purpose only.


Summary
Industry:
Information Technology 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
3-10 
Salary(HKD):
$20,000 - $25,000 (Monthly)
Location:
Eastern District / Quarry Bay
Benefits:
  • Bank Holiday
  • Five-Day Work
  • Medical Insurance
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