Recruit Ref: L0497441950
Posting Date: 2021-04-19
CL Technical Services Ltd
CL Technical Services Ltd

CL Technical Services Limited was established in 1994 and started providing recruitment and secondment services to our clients since 1998. We provide 1-stop recruitment & secondment services to many major corporations of diversified business natures. We engaged of sourcing IT Professionals to fulfil different business needs of our clients. Helping to pick the best candidates for the job. We aim to assist our clients to develop strategies and policies that enlarge the recruitment channels which enabling them to increase their service capabilities and focus on developing the core business.

Project Manager / System Analyst (Website Admin, Helpdesk Support Management, $60K up, multiple post)

The shortlisted candidate will be assigned to the Government to management and supervise the outsourced operation team to provide helpdesk support to the website & mobile application.


Job Duties:

  • Manage and supervise the outsourced operation team to provide 7 x 24 helpdesk support and operation service of the mobile app and related system
  • Provide incident response support and troubleshoot when analysis confirms actionable incident
  • Provide daily statistic by using monitoring tools
  • Review complaints/enquiries and replies
  • Any other duties assigned by the supervisors


Job Requirements:

  • Higher Diploma / Degree in Information Technology or equivalent
  • 4-8 years of working experience in IT in which minimum 2 years of website administration and mobile app support experience
  • Sound experience in IT helpdesk service centre
  • Ample managerial experience in working with multiple operational teams
  • Self-motivated and able to work independently
  • Good communication and interpersonal skills with good command in Chinese and English including oral and writing
  • Non-office hour work, including urgent incident management, problem management, may be required


If interested in the above post, please send full resume with academic background, work history, current and expected salary via

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Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
-- (Monthly)
Eastern District / North Point
  • Five-Day Work
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