Recruit Ref: L0497441940
Posting Date: 2021-04-18
CL Technical Services Ltd
CL Technical Services Ltd

CL Technical Services Limited was established in 1994 and started providing recruitment and secondment services to our clients since 1998. We provide 1-stop recruitment & secondment services to many major corporations of diversified business natures. We engaged of sourcing IT Professionals to fulfil different business needs of our clients. Helping to pick the best candidates for the job. We aim to assist our clients to develop strategies and policies that enlarge the recruitment channels which enabling them to increase their service capabilities and focus on developing the core business.

Service Delivery Manager ($30-35K)

Job duties:

  • Function as the main customer contact, responsible for the delivery of all in-scope services, and ensure performance goals are met
  • Develop and nurture an excellent customer relationship to achieve best-in-class customer satisfaction and be the service communication focal point for the customer and all delivery organizations
  • Deliver SLA requirements in a timely and cost-effective manner, and identify and recommend optimization whilst managing delivery scope and resources
  • Ensure SLA’s goals are achieved and client expectations are met while building services relationships with clients



  • Higher Diploma / Bachelor Degree in Information Technology, Operations Management, Business Administration or related discipline 
  • 3-5 years’ service delivery management experience
  • Proficiency in Service Delivery Management and Service transition
  • Excellent communication skills at all levels of internal and external organization
  • Strong problem solving, analytical and interpersonal skills
  • Fluent in both spoken and written English and Cantonese
  • Prefer ITIL Certification


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Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Total Working Exp:
Kwun Tong District / Kowloon Bay
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