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Recruit Ref: L0552873
Posting Date: 2022-08-10
Clever Tech Ltd
Clever Tech Ltd

Our client is the world’s leading personal systems and printing company, they create technology that makes life better for everyone, everywhere.

Our client is looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

If you are their IT Deskside Support Engineer / Specialist in Hong Kong, you will have a chance to join them.

IT Deskside Support Engineer / Specialist

Job Description

  • Based in Hong Kong, to work with the Project Manager for Managed Services. The key responsibilities of IT Deskside Support Engineer / Specialist include:

Job Responsibilities

  • Handle all Level 1 service relate calls and if needed escalate to next level support or third-party provider
  • Respond to requests for technical assistance via mail, in person and phone
  • Provide on-site installation, maintenance, upgrade and relocation services on desktop hardware, peripheral and applications
  • Deploying build images and software’s using SCCM to Laptops and Desktops.
  • Standalone Printer support and installation, Network Printers basic network connectivity troubleshooting.
  • Inventory Management including disposal and intake
  • Commissioning and decommissioning of assets
  • Troubleshooting & performing break fix issues
  • Desktop
  • Laptop
  • Accessories  
  • Windows and MAC with basic troubleshooting (Example: Email configuration/Drive Mapping/Connectivity issues)
  • Mobile Device  
  • VPN Connectivity/Installations
  • Printer troubleshooting (Very minimal support but coordinate with local facilities and Vendor)
  • Assets management
  • Antivirus Management (Manual Installation, Automated push and Performing Virus Scan on Local End Users machines based on Request)

Requirements

  • Degree holder in Computer science, information technology or related discipline
  • Minimum 3 years related working experiences
  • Familiar with the MS Windows, MAC and Linux is desired
  • Sound knowledge in deployment software, networking, operating system
  • Good team player, positive, self-motivated, mature, independent and willing to learn.
  • Good communication, interpersonal and problem-solving skills.
  • Able to work with people in all levels and under pressure.
  • Proficiency in both spoken and written Chinese, English and Mandarin.
  • Immediate available is a plus.

Fringe Benefits

  • 5 days work with bank holiday
  • Medical benefit
  • Life Insurance
  • Training subsidy (for self-requested or company nominated training)
  • Staff referral program

Please click "Apply" to submit your application.


Summary
Industry:
Employment Agency 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
3 or above 
Salary(HKD):
--
Benefits:
  • Bank Holiday
  • Five-Day Work
  • Life Insurance
  • Medical Insurance
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