This job does not have online application
Recruit Ref: L05772750
Posting Date: 2023-09-15
CLP Power Hong Kong Limited
CLP Power Hong Kong Limited

CLP was founded in Hong Kong in 1901, at a time when electricity was still a novelty worldwide. Today we power millions of homes and businesses across the Asia Pacific regions. In Hong Kong, we operate a vertically-integrated electricity supply business providing a highly-reliable supply of electricity to 80% of the city’s population. Outside Hong Kong, we invest in the energy sector in Mainland China, India, Southeast Asia, Taiwan and Australia. Our business includes power generation, transmission and distribution, and electricity and gas retail activities. Our goal is to meet Asia-Pacific's energy challenge in a sustainable manner from one generation to the next.

CLP is an Equal Opportunity Employer and is committed to providing a working environment free from discrimination or harassment. All applicants will be considered for employment on an equal basis regardless of gender, physical or mental state, race, nationality, religion, age, family status or sexual orientation.

CLP is also a certified Fair Wage Employer in recognition of the Company’s exemplary wage policies and practices.

Customer Relations Officer – Emergency Hotline (Permanent/2-Year Contract)

Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) - Integrated Hotline Services Section. This is a multichannel contact centre that handles customers’ enquiries through various channels such as phone calls, emails, live chat, social media, and more. Reporting to the Customer Relations Manager under Emergency Hotline team, the candidate is required to carry out major duties as follows:


Major duties:

  • Provide responsive, efficient, caring and cost effective 7 x 24 hotline services to customers
  • Proactively provide cross-sells or up-sells services or products to customers
  • Follow up closely with customers to ensure timely services delivery of services and response
  • Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow
  • Handle administrative and other duties whenever required
  • Shift duty is a must


  • Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum of 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)
  • Proficiency in spoken Cantonese, English and Putonghua
  • Willing to rotate to different business units to broaden job competencies
  • Good interpersonal and presentation skills, and able to work independently
  • Ability or experience in mastering the on-screen control panel while communicating with customers
  • Required to work overtime outside the normal working hours if requested by the Company


Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes.


Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.


Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website:


For further information on our company, please visit our website:

Public Utilities 
Job Category / Function:
Job Position Level:
Employment Term:
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
Total Working Exp:
-- (Monthly)
Sham Shui Po District / Sham Shui Po
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