Recruit Ref: L0604216235
Posting Date: 2026-02-26
Cognizant Technology Solutions Hong Kong Limited
Insurance Call Centre Representative (12 months Contract)
Position Overview

You will be responsible for handling enquiries, providing accurate information, and ensuring a smooth service experience. Depending on your assigned function-Healthcare Provider Relations, Business Development Support, or Customer Support-you will support daily operations by managing cases professionally and maintaining service standards. This role is ideal for individuals who enjoy problem-solving, communicating with different stakeholders, and contributing to a positive customer journey.

Key Responsibilities

Across all teams, you will:

  • Handle enquiries via phone, email, or live chat and provide timely, accurate information
  • Support enquiries related to medical cards, authorization, claims, policy information, or general service matters (according to assigned function)
  • Manage and document case information with accuracy to maintain updated records
  • Escalate issues according to established guidelines
  • Provide recommendations to meet customer or provider needs
  • Uphold a professional, service-oriented approach in all interactions
Team-Specific Focus Areas

Healthcare Provider Relations

  • Respond to enquiries from healthcare providers regarding medical cards, pre-authorization, referrals, contract renewals, payment reviews, and portal access
  • Maintain provider-related documentation and lists
Business Development Support
  • Handle inbound and outbound member calls, ensuring clear and professional communication
  • Manage customer enquiries and deliver quality service throughout the call process
Customer Support
  • Resolve general and product-related enquiries through phone or digital channels
  • Support members' needs while maintaining service efficiency and accuracy
Qualifications & Requirements
  • Secondary School graduate
  • 1-3 years of experience in customer service, insurance, healthcare, or related fields
  • Strong communication, interpersonal, and problem-solving skills
  • Professional telephone manner and service-driven attitude
  • Responsible, reliable, and able to handle new challenges
  • Proficient in Chinese (Cantonese and/or Mandarin) for daily communication
  • Business-level English speaking proficiency
  • Knowledge of medical or healthcare insurance products is an advantage
Summary
Industry:
Information Technology 
Job Category / Function:
Others (--)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
-- 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Hong Kong / Hong Kong
Benefits:
--
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