Job Description:

The role supports pre-underwriting and administrative processing for individual health scheme applications and policy changes. It ensures smooth, accurate, and compliant daily operations including data handling, quality checks, and customer-related documentation. The position requires applying underwriting, medical, and operational knowledge to deliver consistent and evidence-based decisions.

Responsibilities:

- Perform pre-underwriting assessments according to rules and guidelines within agreed turnaround times

- Apply medical and underwriting knowledge to make evidence-based decisions

- Capture data, handle incoming emails, prepare and validate underwriting letters, and file documents

- Prepare weekly audit checking reports for the HK underwriting team

- Conduct random checks and prepare monthly quality checking reports for the HK underwriting team

- Participate in review meetings and support quality assurance activities

- Ensure applications and policy changes are processed smoothly and comply with business rules

Qualifications and Skills:

- Bachelor’s degree

- 1–3 years of experience in medical, underwriting, or claims fields

- Knowledge of medical conditions and medical insurance

- Proficient reading and writing; fluent speaking skills

- Ability to read and understand Chinese documents such as application forms, claim records, and medical documents

- Strong problem-solving and logical thinking abilities

- Good interpersonal and communication skills

- Ability to work under pressure with a positive attitude

- Strong sense of compliance, ethics, and integrity