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Recruit Ref: L048937857
Posting Date: 2021-12-01
Concord Information Technology International Ltd
Concord Information Technology International Ltd

Established in 1998, Concord Information Technology Int'l Ltd ( is a company that provides one-stop professional I.T. solutions. To cope with the company's expansion, we invite self-motivated person to join our team:

I.T. Service Manager

Job Description

  • Technical Support, Impact Analysis, Solutions
  • Lead teams to effective service delivery based on ITIL process framework
  • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
  • Capture customer requirement through communication, meeting, presentation and demonstration with the customer
  • Assist on trouble tickets, emails and problems escalated by Helpdesk
  • Review of meeting with customer regularly
  • Analyse product and support and manage knowledge base
  • Review service of repeated case periodically
  • Configure and setup fine tuning of customer security
  • Ensure emails, ticket handling and escalations are followed
  • Handle complaint, manage technical support and analyse fault ticket
  • Other ad hoc tasks / projects as assigned by supervisor


  • Degree holder in IT, Computer Science or related field
  • 2-5 years of working experience in IT operation & maintenance post sales service team
  • Holder of ITIL v3 Foundation
  • Knowledge in Information Technology Infrastructure Library (ITIL) Foundations
  • Good command of spoken and written English & Chinese
  • Excellent communication & presentation skill
  • Proactive, aggressive and independent

Interested parties please send full resume with expected salary to

All information collected will be used for recruitment purpose only.

Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
Wanchai District / Causeway Bay
  • Five-Day Work
  • Medical Insurance
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