Position Purpose
The successful candidate will be involved in the end-to-end processing of claims, ensuring accurate recording, reporting and presentation of files. The role requires strong stakeholder engagement, including compliance with service level agreements and key performance indicators.
Reports to: Director of Property
Job Type: Regular Full-Time
Key Responsibilities
Investigate Loss Events: Promptly investigate reported loss events, thoroughly establishing the relevant facts. Assess causations and damages, including reinstatement or rehabilitation where applicable. Provide clear and timely advice on any potential policy coverage issues that may arise.
Prepare Client Reports: Draft comprehensive and accurate client reports within agreed timelines, ensuring all necessary details are captured and communicated effectively.
Claims Management System Updates: Regularly update and maintain the claims management system to ensure all relevant information is current and accurate, supporting efficient claims handling.
Respond to Queries: Act as a primary point of contact, responding promptly and professionally to queries from insurer clients, intermediaries, insured policyholders, and third parties. Deliver helpful and clear guidance to ensure client satisfaction.
Manage External Resources: Effectively coordinate and manage external experts, outsourced service providers, contractors, and other relevant parties, ensuring that all services are delivered in line with quality and timeliness expectations.
Customer-Centric Focus: Prioritize the needs and concerns of clients, focusing on what matters most to the customer. Promote insurer clients’ insurance brands with professionalism, ensuring their reputation is maintained.
Promote Ethical Standards: Uphold and promote Crawford’s core ethics, values, and commitment to integrity, ensuring all actions are aligned with the company’s standards and industry best practices.
Skills Required
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities to make decisive, rational choices
Meticulousness in maintaining accurate and detailed records
Drive and enthusiasm for continual learning and developing professional competence
Knowledgeable in Microsoft Word, Excel, PowerPoint, Other window-based applications, Chinese typing
1 years of experience, or
Recent Graduate
Education/Qualifications
Please apply with your updated resume along with your date of availability, current and expected salary.
Why Crawford?
We are people taking care of people. It’s that simple. At Crawford, we treat our clients’ policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 85 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.
We are guided by our collective values system: to RESTORE is part of everything we do.
At Crawford, we:
Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
Are Empowered to advance the company mission and take ownership of our individual career progression.
Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
Give Recognition, participating in an environment where people are rewarded for jobs well done.
Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.
We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at www.crawco.com
In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
On-going training opportunities through every stage of your career
Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.
Apply today! We’re looking forward to your application.