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Recruit Ref: L047656232
Posting Date: 2020-09-24
CRIT SERVICES COMPANY LIMITED
Printer Field Service Specialist

District: Taikoo City or Hong Kong Side or Macau

Industry: Information technology – printing services

Responsibilities:

  • Maintain quality standards and service level commitments according to contractual and business requirements and expectations;
  • Provide timely and efficient Information Technology service resolution for managed print equipment and process any technical elevation;
  • Engagement with Information Technology Service Management – including Incident, Change and Problem Management processes as required;
  • Participation in projects as assigned by Field Service Manager;
  • Ensure compliance with relevant statutory and regulatory requirements;
  • Excellent customer service skills with a focus on delivering quality services
  • Excellent communication skills, time management skills and advanced analytical skills
  • Ability to work under pressure
  • Self-motivated and adaptable to change

Requirements:

  • Bachelor’s degree in Information Technology;
  • 3 years minimum in service support and service level management;Experience within a customer service organisation and technical elevation;
  • Certified on ITIL(Information Technology Infrastructure Libray) Foundations is desirable;
  • Fluent Cantonese, English and Mandarin;

Employment Terms:

  • $20,000 - $25,000 per month depends on experience;
  • Medical coverage, life insurance plan, 13th month salary bonus package, education and examination subsidize;
  • Mon to Fri: 9:00AM-6:00PM, Sat 9:00AM-1:00PM, 5.5 working days per week;

工作地區: 太古城/香港區/澳門

行業:信息技術–影印機服務

職責:

  • 根據合同和業務要求及期望,保持質量標準和服務水平承諾;
  • 為託管打印設備提供及時有效的信息技術服務解決方案,並處理任何技術提升;
  • 參與信息技術服務管理–根據需要包括事件,變更和問題管理流程;
  • 參加由現場服務經理分配的項目;
  • 確保符合相關的法律法規要求;
  • 出色的客戶服務技能,專注於提供優質服務
  • 優秀的溝通能力,時間管理能力和先進的分析能力
  • 在壓力下工作的能力
  • 自我激勵,適應變化

要求:

  • Bachelor’s degree in Information Technology;;
  • 至少3年的服務支持和服務水平管理;在客戶服務組織內的經驗和技術水平;
  • 最好在ITIL(信息技術基礎架構Libray)基礎上獲得認證;
  • 流利的廣東話,英語和普通話

待遇:

  • 每月$ 20,000-$ 25,000,視乎經驗而定;
  • 醫療保險,人壽保險計劃,第13個月的工資獎金,教育和考試補貼;
  • 週一至週五:9:00 AM-6:00PM,星期六9:00 AM-1:00PM,每週5.5個工作日;

求職者請電郵履歷dhladmin@crithk.com或可致電 9661 2389 CRIT Services Company Ltd. 丘先生聯絡

公司地址: 九龍旺角,通菜街,1A-1L號,
威達商業大廈,10樓,1001B室


Summary
Industry:
Logistics 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Bachelor 
Total Working Exp:
3 
Salary(HKD):
--
Location:
Eastern District / Tai KooHong Kong
Macau
Benefits:
  • Life Insurance
  • Medical Insurance
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