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Recruit Ref: L05018612
Posting Date: 2021-04-19
Crowne Plaza Hong Kong Kowloon East
Crowne Plaza Hong Kong Kowloon East

At the moment, we are looking for a Guest Services Agent (賓客服務員) to join our professional team at Crowne Plaza Hong Kong Kowloon East.

目前,我們正在尋找一位 (賓客服務員) 加入我們香港九龍東皇冠假日酒店的專業團隊。

Guest Services Agent (賓客服務員)

Job Responsibilities工作職責:

  • Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  • 負責入住、退房及換房手續,並確保所有資料都按照預訂情況完整輸入酒店電腦系統。
  • Registers and rooms all arrivals according to established procedures.
  • 按照既定工作程序為所有來客登記並安排房間。
  • Ensures guest services specified by superiors and guests requests are promptly and courteously met.
  • 即時及禮貌地完成上級指定對房客服務並滿足客人要求。

Job Requirements工作要求:

  • 1 year experience in guest / customer service, or an equivalent working experience.  
  • 具有1年客務款接服務之工作經驗,或與此相關的工作經驗。
  • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  • 具有高中或酒店行政管理,酒店管理或相關的專業証書
  • Able to speak, read and write English and Putonghua.
  • 具有講,讀和寫簡單英語及普通話能力。
  • Proficient in the use of Front Office OPERA  System is an advantage
  • 能熟悉前堂OPERA電腦系統經驗者優先考慮。

In return, we’ll give you a generous financial and benefits package including healthcare support, Mandatory provident fund scheme, dining privileges, hotel discount worldwide and the chance to work with a great team of people.

To find out more about us and to apply for this or any other jobs with IHG please contact us at Tel: 6113 7822, via or visit
如閣下想獲知更多及職位申請,請致電6113 7822 、透過電郵hr@cptko.com或登錄www.ihgjobs.hk與我們聯絡。

Hotel / Hospitality 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Total Working Exp:
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