Cinderella Media Group
This job does not have online application
Employer Ref: 79934
Recruit Ref: L0484871
Posting Date: 2019-10-23
CSC Brand Digital Services
CSC Brand Digital Services

CSC helps businesses thrive online. We help effectively manage, promote, and secure our clients’ valuable brand assets against the threats of the online world. Leading companies around the world choose us to be their trusted partner, including more than half of the Interbrand® 100 Best Global Brands. Leveraging state-of-the-art technology, Digital Brand Services delivers outstanding outcomes through our unique account management structure. With our expert, dedicated team, you’ll have a daily point of contact to ensure your brand has the strength it needs to succeed in the 21st century. We help consolidate and secure, monitor and enforce, then optimize and promote your brands in order to maximize your digital presence, secure your digital intellectual property, and reduce costs. CSC is an equal opportunity employer.

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Customer Service Specialist

If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of digital brand services, our business has doubled in value and we intend to double it again. You can be part of this impressive growth too.

If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 2,500+ people around the globe. Since 2010, our business has doubled in value. By 2020, we intend to double it again. You can be part of this impressive growth, too.
As a Customer Service Partner, you will be responsible for working closely with clients to assist and fulfill their orders requests, as well as managing a portfolio of domain names. Additionally, you will be collaborating with many teams within CSC's Digital Brand Services organization to ensure that all customer requests are successfully completed. Most importantly, you will be part of a global team with opportunities to support our clients and team members internationally.   If you are a highly motivated and driven individual who is internet savvy and seeking a career working with cutting edge technology and global internet branding, this could be the perfect opportunity for you.
What you'll do for us:

•Build and maintain client relationships by providing excellent customer service to both internal and external clients
•Provide service support for accounts (handling service issues, invoicing questions and research for individual client requests)
•Manage a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
•Take and fulfill orders - partnering with our clients to become their trusted advisor
•Work with clients to resolve technical issues
•Identify services that clients need our help with and communicate lead opportunities to the sales and account management teams
•Cooperatively work with internal teams to complete internal and external customer orders
•Assist Product Manager with brand launches, problem-solving, product development and troubleshooting
•Understand and communicate Industry changes and new product offerings to clients
•Conduct research and analysis of customer data
•Shepard online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?
•Fluency in Chinese (Cantonese and Mandarin) required
•Experience in a similar customer service orientated role is advantageous
•Outstanding written and verbal communication skills
•Strong Microsoft Office skills including Excel, Word and Outlook
•Ability to work independently, as well as, on a team
•Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
•Previous experience of producing quality results with a high attention to detail
•Ability to be direct, open, and honest when dealing with customers and coworkers
•The right to work within Hong Kong

What we’ll do for you:
•Help you take your career to the next level by offering you first-hand experience with global vendors and research on global brands
•Give you the freedom to find your own solutions to customer problems, without always needing to get sign-off from a supervisor
•Offer you opportunities to build your career as part of a growing, global business
•Give you the experience of working as a trusted partner of top global brands and 90% of the Fortune 500
•Provide excellent benefits for you and your family

Why join us?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
•CSC is a great place to work with smart and dedicated people. 
•We have been voted a Top Workplace for 12 consecutive years.
•We offer challenging work and career opportunities. 
•Most positions are filled with internal moves and employee referrals.
•Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
•CSC offers excellent benefits for you and your family, including annual leave, tuition reimbursement, employee referral bonuses, and more.

Information Technology 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Total Working Exp:
-- (Monthly)
Hong Kong / Hong Kong
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