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Recruit Ref: R8241291
Posting Date: 2021-10-07
Dah Sing Bank Ltd
Dah Sing Bank Ltd
Officer, Customer Services (Phone Banking)

Job Purpose:

  • Responsible for answering customer enquiries, handling customers’ instructions/ complaints.

Main Responsibilities:

  • Deliver consistent quality services, handle customers’ enquiries/ instructions efficiently and provide after-sales support.
  • Handle and follow up customer’s complaint.
  • Handle customer’s enquiry via different channels (e.g. phones, Internet, mail and fax).
  • Acquire business opportunity and refer business to other sales units.
  • Perform routine clerical duties.

Qualifications and Attributes:

  • Secondary education with minimum 1 year's relevant services; experience in customer services/ banking industry is an advantage.
  • Good communication and interpersonal skills.
  • Good command of written and spoken English and Chinese; Putonghua is a plus.
Interested parties may send your resume to
*All information provided by applicants will be used strictly in accordance with the Bank’s personal data policies and for recruitment purposes only.

Banking / Finance / Securities / Investments 
Job Category / Function:
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
Total Working Exp:
1 or above 
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