Job Description:

Essential Job Functions:

• Manage business process improvement projects from initiation to completion, ensuring optimal customer and client experience.

• Collaborate with team members to identify process optimization opportunities.

• Execute process enhancements and track performance metrics.

• Communicate with stakeholders and report on project status.

• Assist in resource allocation and planning.

• Develop and maintain relationships with key stakeholders.

• Act as a problem-solving resource for team members.

• Stay informed about industry trends in customer experience and process optimization.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role

• Proven experience in business process services and project management

• Experience in managing business process improvement projects

• Proficiencies in process analysis and improvement

• A continuous learner who stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus

• Relevant certifications (e.g., CAPM, Business Analysis Professional) a plus