Cinderella Media Group
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Recruit Ref: L04713743
Posting Date: 2020-02-17
Ebro Executive Search Limited
Ebro Executive Search Limited

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to

Ticketing & Reservation Officer / Supervisor (Airline / Hotel - Many Positions)

The Job

  • Clients: The Ticketing & Reservation Office of 1) 5-Star Hotel Group, 2) Premium Airline and 3) Travel Agency providing worldwide traveling, hostel packages and related touring services.
  • Position: Ticketing & Reservation Officer / Supervisor
  • Responsibilities: Answer inbound call and handle customer's inquiries on flight schedule, flight ticket booking, Room reservation, Fare quotation, etc. NO selling required
  • $15-25K. 5 day work. Performance bonus and incentive. $2-3K night shift allowance



  • Form 5 or above
  • Relevant experience in customer services
    • Supervisor - 5 years or above
    • Officer - 1 year or above
  • For Supervisor position, relevant team supervision experience gained from call center is required
  • Good phone manner and customer service skills
  • Fluent spoken Chinese and English.
  • Fluent speaker of a third language (Japanese / Korean) will be an advantage
  • Candidate without previous experience but with strong interest in CS industry will also be considered


Interested candidates please send resume to


Travel & Tourism 
Job Category / Function:
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Total Working Exp:
$15,000 - $27,000 (Monthly)
  • Bank Holiday
  • Five-Day Work
  • Life Insurance
  • Medical Insurance
  • On-the-job training
  • Performance Bonus
  • Year end bonus
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Keywords: customer,service,officer,CS,call
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