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Recruit Ref: L05378365
Posting Date: 2022-09-30
EF Language Solutions Hong Kong Limited
EF Language Solutions Hong Kong Limited

EF Language Solutions Hong Kong Limited is a division of EF Education First and the world’s largest online English school. EF Education First is the world’s largest private education company that has helped 15 million people learn a new language or travel abroad. Founded in 1965, EF now operates 400 schools and offices in 50 countries with more than 34,000 employees.

EF is considered in the industry as an education expert as well as a sales and marketing leader. We are a data driven organization with aggressive marketing mix that generates uniquely high exposure in today’s multi-channel marketing landscape. On the product front, we combine cutting edge technologies and pedagogical breakthroughs to create a revolutionary blended learning solution, which is built around task-based learning through the Learn, Try, Apply processes with university-certified multimedia courseware, teacher led classes and social activities to ensure students can improve their English proficiency faster than ever before.

In Hong Kong, we have opened 5 learning centers to provide top quality academic and social services that continuously exceed students’ expectation. To cope with our rapid expansion, we are now seeking talented individuals who enjoy working in a satisfying and fulfilling environment to join our winning team in Hong Kong. While great people are our most important and valued resource, we promise long term career development opportunities on a regional and global level for the right candidate - You can get to the top with us!

Senior / Student Development Consultant (Basic Salary plus Alternative Bonus)

Role Description

We are looking for a dedicated professional to work our EF English Center in Hong Kong Region as Student Development Consultant. The candidate responsible for assisting students to successfully reach their learning objectives and ensuring student satisfaction. The Student Development Consultant provides students with tailor-made study advice within the framework of Learn, Try, Apply, Certify learning methodology and helps students set and meet their learning goals throughout their study course. Level of English required for this role is at or above Upper-Intermediate stage..

Responsibilities

  • Ensure new students understand and implement EF’s learning approach  
  • Help students plan and review study progress according to EF’s learning approach
  • Give students study advice within the framework of EF’s learning approach and motivate students to help them reach their study goals
  • Keep students informed and updated on changes within the center
  • Help students utilize class booking tools and other study tools
  • Collect student feedback and cooperate with relevant colleagues to promptly solve issues
  • Organize and coordinate center events to increase student satisfaction and drive retention
  • Complete all administrative duties to a high standard as required

Requirements

  • Higher Diploma or above, university graduates preferred
  • At least 1 year of relevant customer service experience is plus but not a must
  • Customer oriented, Hard-working, Result oriented with positive attitude
  • Excellent communication and interpersonal skills
  • Excellent communication skills with fluency in Cantonese
  • Good English skills in both spoken and writing is preferred
  • A confident team player
  • Able to work Saturdays and Sundays due to the nature of our business

Fresh graduate will also be considered, and candidate with less experience will be considered as Student Development Consultant

Benefits

  • 優厚薪酬、佣金、全勤獎金、新人獎金、花紅、推薦人獎金
  • 10 - 20天有薪年假、有薪婚假、全薪男仕侍產假
  • 門診、中醫、住院、牙科醫療福利及人壽保險
  • 免費在職英語進修
  • 專業在職培訓及良好晉升機會
  • 定期員工活動或培訓課程
  • 於現代化及舒適的環境中工作

To apply for this position, please send a detailed resume in Word Format with expected salary and availability to hk.recruitment@ef.com

All information received will be kept in strict confidence and for employment-related purposes only.


Summary
Industry:
Education / Training 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
1 or above 
Salary(HKD):
--
Benefits:
  • Bonus for a recruit / new joiner
  • Commission
  • Dental Insurance
  • Life Insurance
  • Marriage Leave
  • Medical Insurance
  • On-the-job training
  • Promotion
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