Job Description:

• To handle inquiries or complaints with good communication skill, friendly and polite manner.
• Follow up cases in order to improve every service moment.
• Design and deliver quality CS training program for front-line team members.
• To maintain service team in professional grooming and positive attitude.
• Co-operate with Quality Assurance Team to enhance the service quality by internal inspection and mystery shoppers program.
• Maintain good relationship with branches and support the team in the implementation of training communications functions.
• Maintain & monitor Membership Reward Program by reports & information analysis.
• Handle ad-hoc projects as assigned from time to time

Job Requirement:

• Pleasant, proactive and customer-oriented with good manners
• And pleasant personality and positive attitude towards new challenges.
• Strong organization skills and attentive to details
• Diploma or above in preferably in Hospitality discipline.
• 1 year or above CS working experience in restaurant or service industry.
• Good command of spoken Cantonese, English and Putonghua.
• Proficiency in Microsoft Office.
• Experienced candidate will be considered as Customer Service Manager

 (All personal data will be kept in the strictest confidence and will be used for recruitment purpose only)

 Interested parties please email full resume to hr@eurogogo.com