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Employer Ref: 400/22
Recruit Ref: L05427427
Posting Date: 2022-06-24
Federal Express (Hong Kong) Limited
Federal Express (Hong Kong) Limited

It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine in 2021 because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.

Customer Experience Representative

Work Location: Kwun Tong Office

We recognize that by recruiting remarkable and talented people, we can consistently live up to our promise – delivering an outstanding FedEx experience to all our customers.

We are looking for people to join our team of Customer Experience Representatives, who together provide advice, services and solutions for our customers.

As a Customer Experience Representative, you will become a valuable member of our committed team and contribute in delivering outstanding experience to our customers.  You will provide FedEx’s customers with excellent quality of service across a variety of channels; handle traces in a professional manner; resolve customers’ issues right the first time in the most efficient way.

Joining us and you will be rewarded with excellent remuneration package and promising career path including guaranteed year-end bonus, recruitment bonus, medical and dental benefits, retirement benefits, paid annual leaves and tuition assistance.


  • Secondary education or above
  • Good command in spoken English, Mandarin and Cantonese
  • One (1) year of work experience, preferably in the logistic or service industry
  • Patient and able to work under pressure
  • Basic PC skills

Work Shift:

  • You will be expected to work 40 hours per week (5-day work shifts):
  • Monday - Friday: 8:00 a.m. to 9:00 p.m.
  • Saturday: 8:00 a.m. to 6:00 p.m.
  • Public Holidays: 9:00 a.m. to 6:00 p.m.

Attractive Fringe Benefits:

  • Guaranteed Year-End Bonus
  • Attractive Recruitment Bonus
  • Performance-based Incentives
  • Monthly Position Premium
  • Medical and Dental Insurance
  • Life Insurance
  • Paid annual Leaves
  • Tuition Assistance
  • Retirement Benefits (MPF/ ORSO Scheme)
  • Employee reduced-rate Shipping
  • Discounted Flight Tickets

Fresh graduates will also be considered.
Immediate available candidates will be highly preferred.



If you think this is a good fit for your knowledge, skills and aspiration, please send us your application letter and resume (please quote the Ref. No. on the envelope and letter) including expected salary range and date of availability in a sealed envelope with marking "CONFIDENTIAL" and attention to:

The Human Resources Department, Federal Express (Hong Kong) Limited
27/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon
(please quote the Ref. No. on the envelope and letter)

or email to


All information provided by applicants will be treated in strict confidence and used only for recruitment purpose in accordance with the employer's personal data policies. A copy of Personal Information Collection Statement (PICS) will be provided upon request. Please write to Human Resources Department. Applicants who are not invited to an interview within four weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after two years.

Job Position Level:
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
Total Working Exp:
1 or above 
-- (Monthly)
Kwun Tong District / Kwun Tong
  • Alternative Retirement Scheme
  • Bonus for a recruit / new joiner
  • Dental Insurance
  • Double Pay
  • Education Allowance
  • Labour / Statutory Holiday
  • Life Insurance
  • Marriage Leave
  • Medical Insurance
  • On-the-job training
  • Overtime Pay
  • Paternity Leave
  • Performance Bonus
  • Promotion
  • Staff Discount
  • Year end bonus
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