Cinderella Media Group Recruit.com.hk
Recruit Ref: L04707672
Posting Date: 2019-08-23
Fortnum & Mason
Fortnum & Mason

We’re delighted to announce the opening of a unique Fortnum & Mason restaurant and retail destination in the redeveloped Victoria Dockside of Hong Kong at K11 MUSEA. Opening this November, we’re looking for people to join our team to help bring our famous sense of pleasure to life.

我們很高興宣布Fortnum & Mason餐廳和門市即將在十一月隆重開業,地點在重建後的維港文化匯(Victoria Dockside)K11 購物藝術館 (K11 MUSEA)內。現誠邀有志之士加入我們團隊,打造全新特色店,盡享生活美好愜意之美。

Assistant Maître D’ (Host/Hostess) / 餐廳接待員

Open all day, seven days a week, the elegant dining room will have all the hallmarks of a great restaurant where the ambience is one of understated sophistication, outstanding food and impeccable service.

Every person within Fortnum & Mason plays a valuable part in ensuring we continually strive to deliver exceptional experiences and make a significant contribution in driving the success of the business. Our Front of House team embodies these values as the first point of contact for all customers.

We are looking for a charismatic and driven Assistant Maître D’ to join our Front of House team to continue our success.  You will be required to liaise with the floor staff and reservations team during service to ensure our customers receive the highest levels of service. You will also be responsible for greeting and seating our customers ensuring that all dietary requirements or special requests are communicated to the Managers, Head Wait staff and Chefs.

To be successful in this role you will be a warm and friendly individual who demonstrates a genuine passion in delivering a lasting first impression. You will have the ability to maintain an exceptionally high level of customer service, take personal responsibility and initiative to resolve issues whilst always presenting enthusiasm and warmth. You will have extremely high attention to detail, maintain a high profile during service and promote and establish a regular customer base.

Much of your day will incorporate close customer interface, so immaculate personal presentation is essential. Individuals who confidently speak Mandarin and English would be highly valuable for this role.

The successful candidate will be;

  • Naturally welcoming and friendly and like engaging with customers
  • Enjoy the pace and working in a busy environment
  • Be confident in reporting to senior manager
  • Managing the day-to-day bookings

Benefits

  • A day off for your birthday
  • Healthcare
  • Attendance Bonus
  • Mandatory Provident Fund
  • 5 working days per week
  • Generous staff discount
  • Meal whilst on duty

If you have what it takes to help us deliver exceptional service to our guests and want the opportunity to progress your career, please apply today through recruitmentHK@fortnumandmason.com.hk

一星期七天、天天營業的餐廳,裝潢華麗高級食府的氣派,配合完美無瑕的服務,讓客戶在高雅尊貴的用餐環境盡情享受美食。

在Fortnum & Mason 工作的每一位員工都扮演重要角式,力求不斷地給客戶帶來驚喜,為業務的成功出一份力。我們的前場員工充當第一聯絡點,以全面的客戶服務招呼所有客人。

我們現正物色一位有魅力、有幹勁的餐廳接待員加入我們前場隊伍,為我們的成功更上一層樓。身為餐廳接待員的你,負責聯系前廳員工和訂餐部同事,確保顧客獲得最優質的服務,還要招呼客人,安排客人就坐。如客人的飲食需要不同於一般或有特別要求,你需要負責跟進,知會有關部門經理、領班和廚師。

要勝任餐廳領班助理這份工作,除了熱情友善、全心全意讓顧客留下深刻第一印象外,還要積極主動處理個別顧客的問題,勇於承擔責任,始終保持高質量服務。對待每位顧客都付出熱情和微笑,在提供服務的過程中認真、細心,客人離開後與客人保持聯絡,建立長期關係。

由於每天工作大部分時間需要招呼客人,所以你的儀容儀表必須保持整潔、乾淨、端莊。如你能操流利普通話和英語更佳。

成功應聘者應具備以下素質:

  • 為人友善,性情開朗, 善於與客戶打交道
  • 能在快節奏、繁忙的環境下工作
  • 有信心向上司匯報
  • 安排每日餐廳訂座

員工福利

  • 生日假期
  • 醫療福利
  • 出勤獎金
  • 強制性公積金計劃
  • 每周五天工作
  • 員工優惠
  • 員工膳食

如果你能幫助我們為客戶帶來驚喜,認為這是你職業生涯向前邁進的機會,就請你今日提交個人履歷到recruitmentHK@fortnumandmason.com.hk

 

 

 


Summary
Industry:
Food & Beverage 
Job Category / Function:
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Yau Tsim Mong District / Tsim Sha Tsui
Benefits:
  • Birthday Leave
  • Five-Day Work
  • Meal Allowance
  • Medical Insurance
  • Staff Discount
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