What you will do:

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; handles customer complaints; assists customers in all inquiries in telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Hotsos, Chat platform) and facsimile machines.
• Work harmoniously and professionally with co-workers and supervisors.
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
• Performs installation and repairs of telephone, facsimile in the guest room or public area meeting space.
• Coordinate with outside vendor to set up telephone lines for hotel events and conferences.
• Shift and overnight duty is required.

What you bring:

• 1 year hotel Call Centre experience, preferably in luxurious hotel
• Professional, positive and confident
• Excellent English, Mandarin and Cantonese
• Able to work on shifts including weekends & holidays
• Willing to work in overnight shift is highly preferable

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Birthday Leave
• Complimentary Employee Meals

Schedule & hours:

• 5-Days work
• This is a full-time position
• In-house creation of marketing materials to support the delivery in overall Hotel strategies, applicant is required to be strong in copywriting, and obtain creative-thinking abilities, able to manage photoshoots and work on graphic design
• Ensure all hotel promotions, advertising, direct mail pieces, and collateral are aligned with Four Seasons brand guidelines and reflect the highest level of professionalism in content and presentation
• Ensure up-to-date information on B2B platforms not limited to Preferred Partner, Forbes, Virtuoso
• Monitor, evaluate and generate reports for all marketing partnerships
• Manage relationship between Four Seasons Place and Hotel through marketing materials, e-newsletter communications, and promotions to develop Hotel business with FSP residents
• Work with Digital Marketing Manager to update information and elevate the look and feel for Hotel website
• Main Hotel contact for all public communications including signage for public spaces and drafting in-room guest letters
• Manage the supply chain and timelines of all print projects including negotiating costs, design and copy
• Work with PRD to plan and oversee corporate photo shoots
• Assist with hosting media and PR Administration when needed
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
• Be a brand ambassador to Four Seasons Hotel Hong Kong at all times, both in and out of the hotel and on personal social media accounts

Requirements:

• Degree holder in related disciplines
• Minimum 2 years of experience in Marketing, preferably with the hotel industry
• Proficient in Photoshop, Illustrator and/or Canva
• Bilingual in Cantonese and English, Mandarin is a plus
• Excellent written command of Chinese and English
• Good communication skill and interpersonal skill
• Well organized, self-motivated and willing to learn

Join our Team

We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. On offer is the opportunity to build a life-long career with global potential, professional growth and a supporting platform to excel with a real sense of pride in work well done.

Join Four Seasons to experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

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