What you will do: 

• Manages the staff of the Housekeeping and Laundry Departments.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Ensures communications and follow-up on any problems, guest requests or special requirements.  
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day.  Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work. 
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners.  Interaction with guest will be in person and by phone. 
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.  Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan. 
• Collaborating with other departments to develop and implement emergency response plans, ensuring that housekeeping staff are trained in emergency procedures and can effectively respond to situation 

What you bring: 

• 8 years of housekeeping management experience in a top-tier luxury business hotel
• Excellent communications and language skills 
• Strong leadership, interpersonal & problem solving skills 
• Flexible with shifts duties 

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package 
• Excellent Training and Development opportunities 
• Complimentary Accommodation at other Four Seasons Hotels and Resort 
• Birthday Leave 
• Complimentary Employee Meals 
• Public Holidays 

Schedule & hours: 

• 5-Days work  
• This is a full-time position

Join our Team

We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. On offer is the opportunity to build a life-long career with global potential, professional growth and a supporting platform to excel with a real sense of pride in work well done.

Join Four Seasons to experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

*** Personal data collected will be held in strict confidence and used for recruitment purposes
in Four Seasons Hotels & Resorts only ***