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Recruit Ref: R8531081
Posting Date: 2022-05-25
Global eSolutions
Global eSolutions
Call Centre - Helpdesk / Technical Support

Job Description:
• Provide technical support via phone, email and fax
• Identify, diagnose, and resolve problems related to application,
software, system and network issues
• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Monitor and maintain service quality in accordance to Service Level Agreement
• 5.5 days work week (Mon - Fri: 8:30am to 5:30pm [Work in Office], Sat: 8:30am to 1pm [Work from Home])

• Diploma or above
• At least 1 year’ helpdesk / call centre / customer service experience.
• Familiar with IT applications/systems like Windows, MS Office, and Basic networking knowledge

Please send full CV to

Information Technology 
Job Category / Function:
Employment Term:
Full Time 
Min. Edu. Level Req:
Minimum QF Level attained:
Total Working Exp:
1 or above 
  • Work From Home
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