Recruit Ref: L05114828
Posting Date: 2021-04-20
Global Payments Asia-Pacific Ltd
Global Payments Asia-Pacific Ltd

Global Payments (NYSE : GPN), a Fortune 1000 company, is one of the largest payment processing companies in the world. The company provides world-class electronic transaction processing services that cover face-to-face transactions, e-commerce and mobile payments for merchants in Asia Pacific, Canada, Europe, Russia, Spain, the United Kingdom and the United States.

In Asia Pacific, Global Payments is the largest pan-Asian card payments company, serving merchants in 11 countries and territories across the region including Brunei, China, Hong Kong, India, Macau, Malaysia, the Maldives, the Philippines, Singapore, Sri Lanka and Taiwan.

For more information about the company and its services, visit

Customer Service Representative

Key Responsibilities

  • Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing
  • Establish good relationship with merchants by provision of one-stop care services
  • Keeps up-to-date and self equipped on required knowledge and skill sets proactively
  • Work with internal departments to seek best possible solutions for merchants
  • Carry out ad hoc assignments for call center operations


  • Form 7 graduates or above with minimum 1 year experience in customer service and / or call centre preferred
  • Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants
  • Excellent telephone etiquette with mature and pleasant attributes
  • Ability to maintain composure under pressure, patience and enjoy customer service
  • High energy level and self-motivated
  • Team player with strong work ethic
  • Able to perform shift duty on weekends / public holidays depending on work schedule
  • Work on shift basis including weekends and public holidays

Attractive Fringe Benefits

  • 5-days work with total of 40 working hours per week
  • Guaranteed at least 12 hours rest time between shift
  • 2 consecutive days off each week
  • Overtime and public holidays allowance
  • No overnight work
  • No cross-selling required
  • Office at prime location close to MTR station

Interested parties please send your full resume to

Data collected will be treated in strict confidence and used for recruitment purposes only.

Engineering / Electrical / Electronics 
Job Position Level:
Employment Term:
Full Time 
Min. Edu. Level Req:
F.7 / HKAL 
Total Working Exp:
Kwun Tong District / Kowloon Bay
  • Five-Day Work
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