Job Responsibilities:

• Build and maintain strong relationships with VIP clients to enhance loyalty and satisfaction
• Act as the primary point of contact for VIP clients, addressing their inquiries and needs promptly and professionally
• Organize and conduct site tours for clients, showcasing facilities and services
• Manage bookings and reservations for VIP clients, overseeing the end-to-end process
• Accompany VIP clients on excursion and other sports activities
• Deliver formal presentation in Cantonese, Putonghua, and English
• Collaborate with internal departments to ensure seamless client experience
• Develop personalized service strategies to meet the unique needs of each VIP client
• Monitor client satisfaction and promptly address any issues or concerns
• Provide support and guidance to clients throughout their interactions with the company
• Maintain accurate records of client interactions and transactions
• Identify and forward upselling and cross-selling opportunities to the sales team
• Stay informed about industry trends and competitor activities

Job Requirements:

• Degree holder in business administration, hospitality, CRM or a related field
• Minimum 6 years proven experience in a client-facing role, preferably in a VIP or high-end customer service environment
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and meet deadlines
• Proficiency in MS Office and CRM software
• Knowledge of the hospitality or luxury services industry is a plus
• Excellent proficiency in written and spoken English and Chinese (including Putonghua)
• Passionate about and knowledgeable in a wide variety of sports
• Energetic, outgoing, and active
• Well-developed analytical and problem-solving skills
• Required to work shifts, including holidays

We offer an attractive remuneration package with fringe benefits to the right candidate, such as:
 

• 5-day work week
• Discretionary bonus
• Complimentary Annual Sports Pass
• Medical insurance
• Meal allowance
• Transportation allowance

Interested parties please send detailed resume with current & expected salaries to  admin@goparksports.hk or via “Apply Now”.

We are an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.