ASSISTANT MANAGER, CARGO SALES AND SERVICES

You are expected to support cargo revenue growth and customer satisfaction by coordinating sales activities and service delivery, managing customer/agent relationships, and working closely with internal stakeholders to ensure smooth bookings, on-time uplift, and effective service recovery.

Key Responsibilities:

• Drive Hong Kong direct cargo sales performance by executing account plans, growing key accounts, and delivering revenue/tonnage/yield targets
• Manage and optimise customer service delivery across booking-to-uplift, ensuring fast response, service recovery, and customer satisfaction for Hong Kong accounts
• Oversee overseas GSA commercial performance through target setting, forecasting, pipeline reviews, and corrective actions to achieve market KPIs
• Establish a structured GSA governance cadence (monthly scorecards, business reviews, action tracking) and ensure timely, accurate market reporting
• Introduce and implement a sales/service management system (process + simple tools/templates) to track accounts, pipeline, forecasting, and performance dashboards
• Coordinate closely with internal stakeholders (operations, load planning, pricing/revenue, finance) to align capacity, pricing actions, and service commitments
• Monitor market/competitor intelligence and recommend tactical initiatives (product focus, trade-lane targeting, promotions) to protect and grow share
• Ensure compliance and commercial controls by enforcing policies, delegated authority discipline, documentation standards, and audit readiness for HK and GSAs
• Perform any other duties as assigned 

Requirements:

• Holder of a bachelor’s degree in Business Administration, Logistics/Supply Chain, Aviation Management, International Trade, or related discipline
• Minimum 4 years’ relevant experience in air cargo sales, cargo customer service, revenue/capacity management support, or freight forwarding (air)
• Experience in managing external partners (e.g., GSAs, agents, distributors) through targets, reporting, and performance improvement
• Experience in operating in a fast-paced station environment with close coordination between commercial and operations (booking-to-uplift, disruptions, re-accommodation, claims/irregularities)
• Strong understanding of air cargo commercial fundamentals: pricing/yield basics, allotment and ad-hoc space management, lane/commodity mix, and customer segmentation
• Familiarity with special cargo concepts (e.g., pharma/perishables/express/e-commerce) is an advantage
• Awareness of cargo compliance requirements (dangerous goods awareness, security screening concepts, export/import trade compliance) is preferred
• Fluent in written and oral of English and Chinese, Mandarin proficiency is strongly preferred
• High integrity and compliance mindset; able to apply delegated authority and commercial controls consistently
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply” to send full resume with the latest and expected salary package to the Human Resources Department no later than 27 March 2026.

For more information of our recruitment, please visit our company website: https://www.greaterbay-airlines.com/hk/en/join-us/join-our-team.html 

Greater Bay Airlines is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.  Our Personal Information Collection Statement will be available upon your online application. Applicants not being notified within 8 weeks may consider their application unsuccessful.  Their personal data will be retained for a period of 12 months from the application date and will be destroyed thereafter.