GROUND SERVICES OFFICER (PASSENGER SERVICES)

You are expected to develop and uphold policies and procedures related to Passenger and Baggage Services, create training materials, support new port startups, and ensure compliance with company standards, IOSA protocols and regulatory requirement, especially in anticipation of our network expansion.

Key Responsibilities:

• Assist supervisors in developing and maintaining passenger and baggage services, related policies and procedures, training materials, and upkeep of training records to ensure compliance with company standards, IOSA, and regulatory requirements
• Coordinate with all stakeholders, including the commercial and operations teams, for new project and service rollouts
• Ensure all policies, procedures, and standards related to passenger and baggage handling comply with airport, regulatory, corporate quality, safety and security requirements
• Respond for implementing changes and ensure policies are outlined in our Standard Operating Procedures (SOPs)
• Deliver Passenger and Baggage Services training to internal and external staff as required
• Prepare data and presentation materials for management review
• Monitor trends in passenger and baggage services, including new policies and procedures, and service levels to establish strategic long-term planning that enhances passenger experience and regulatory compliance
• Perform any other duties as assigned

Requirements:

• Tertiary education or above
• A minimum of 2 years aviation or airline working experience
• Knowledge of all aspects of Ground Operations
• Knowledge of IOSA requirements would be an advantage
• Proficient in oral and written English and Chinese, Putonghua is a plus
• Proficient in MS Office application and Chinese word processing
• Excellent customer mindset
• Independent, self-motivated and able to work under pressure
• Able to perform roster duty as assigned from time to time
• Able to travel overseas extensively as required
• Fresh Graduated are also welcomed

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply” to send full resume with the latest and expected salary package to the Human Resources Department no later than 27 March 2026.

For more information of our recruitment, please visit our company website: https://www.greaterbay-airlines.com/hk/en/join-us/join-our-team.html 

Greater Bay Airlines is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.  Our Personal Information Collection Statement will be available upon your online application. Applicants not being notified within 8 weeks may consider their application unsuccessful.  Their personal data will be retained for a period of 12 months from the application date and will be destroyed thereafter.